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Tuesday, June 17, 2025

Woodhull LLC Goes All In on Employees with Full ESOP Transition


June 2025

DAYTON, Ohio – After 75 years of steady, family led growth, Woodhull LLC has taken a bold step in its evolution. The company has transitioned to a 100 percent employee owned structure through an Employee Stock Ownership Plan (ESOP). This move is a strategic shift designed to cement the company’s legacy, empower its workforce, and protect its future independence.

Monday, June 16, 2025

Signs of a Sale: Why GreatAmerica Might Be the Next Wells Fargo Acquisition

"Liquidity in Blue"

With regulatory shackles lifted and signs of internal restructuring underway, GreatAmerica looks primed for acquisition. Ray says Wells Fargo is circling, and the evidence supports him.

By Celeste Dame 🚀🧠

Ray Stasieczko didn’t start with speculation. He opened with a simple thesis: something’s going on with GreatAmerica, and it isn’t just routine repositioning whisper through regulatory filings, leadership exits, and carefully trimmed portfolios. For those watching closely, the whispers around GreatAmerica Financial Services have become deafening. A recent video commentary by industry voice Ray Stasieczko, host of The End of the Day with Ray, makes a bold claim: Wells Fargo is poised to acquire GreatAmerica.

At first glance, this might sound like barroom speculation or vendor gossip. But when you connect the dots-economic conditions, regulatory green lights, executive turnover, and strategic cleanup-the picture that emerges isn’t rumor.

Let’s walk through the key signals, the logic behind the move, and why Wells Fargo may soon hang its banner over one of the most respected independent finance firms in the country.

Tuesday, June 3, 2025

From Copiers to Cyborgs: Why Sales Reps Must Learn LLMs or Be Left Behind


This isn’t about saving the industry, it’s about saving your seat at the table.

This article was inspired by the timely and insightful work of Louella Fernandes and the team at Quocirca. Their 2025 "State of the Industry" report is not only essential reading for anyone in the print sector, it is a strategic call to action for those of us still clinging to legacy sales models. Louella’s research confronts the uncomfortable truths head-on, mapping out the very fault lines shaking our industry. Her clear-eyed analysis and bold projections served as the foundation for everything you're about to read.

If you're in copier sales, office tech, or MPS, I strongly recommend digging into Quocirca's full study. They aren’t just chronicling the changes. They're lighting the path forward.

Celeste


The office print industry is in the middle of an identity crisis, and if you sell copiers, it’s time to wake up or risk being replaced by the very machines we once ruled over.

According to Louella Fernandes and Quocirca's 2025 "State of the Industry" study, we are staring down the barrel of a 2030 where just 9% of customers say print manufacturers will own the customer relationship.

Monday, June 2, 2025

Selling to Digital Natives • The Imaging Channel



Selling to today’s buyer means showing up with relevance, clarity, and speed. In a world trained by TikTok and flooded

By Greg Walters

4 min. readView original
Selling to today’s buyer means showing up with relevance, clarity, and speed. In a world trained by TikTok and flooded with options, trust is earned before the first call. The buyer under 40 doesn’t want a demo, brochure, or “latest lease option.” They’ve already Googled the device, read a subreddit trashing your competitor, and found a blog from 2019 where your CEO promised to revolutionize workflows. You’re not their first stop. You’re barely the fifth.

Your prospects, from the auto shop to the F100 manufacturer, show up with a browser full of comparisons and can smell your pitch a mile away. They don’t want an education. They want relevance.

Back in the early 2000s, read more here...

Friday, May 23, 2025

Beyond Toner and Paper: How Dealers Can Pivot from Copiers to Humanoid Robotics


When service departments run dry of techs dealers are training foot-tall robots with private LLM brains to clear jams, swap toner and deliver secure prints, turning shrinking service margins into a growth engine.

By Cole Jensen

When the sun hits the service bay at 7 AM there are no horns or alarms, only the soft hum of fluorescent lights and the steady blink of copier status lights. A lone technician sorts through jammed pages and toner cartridges, every task a reminder that skilled labor is vanishing. Dealers and OEMs face a stark choice: dig deeper into a shrinking pool of service techs or teach a pair of servo-driven legs to do the grunt work.

Wednesday, May 21, 2025

Ricoh’s Fairyland Problem: When Growth Isn’t Progress



Inspired by Ray Staszak’s “End of the Day with Ray”

Ricoh’s digital services playbook looks strong on the surface, but weak margins, unclear financials, and questionable strategic returns paint a more sobering picture. Correction may only come through outside pressure and internal reckoning.

I watched Ray's recent breakdown of Ricoh’s FY2024 financials and couldn’t stop thinking about one image: Ricoh’s “Inkjet Fairyland” booth at a convention. That phrase stuck with him, and it stuck with me too. Because it’s not just about trade show kitsch. It’s the perfect metaphor for a company trying to sparkle its way through serious operational issues.

Monday, May 19, 2025

The Rep Who Never Sleeps: Why Custom GPTs Are the New Sales Team


The best reps in the world are no longer solo. They are building custom GPTs trained to match their voice and scale their presence. Prompting is not the goal. Projects are. This is how modern sales gets done.
by Celeste Dame 🚀🧠
​Most reps will never get past the surface. They’ll plug a few questions into ChatGPT, maybe ask for a subject line or a prospecting idea, and move on. A few will dig deeper. They’ll build custom GPTs that know their vertical, understand their tone, and draft follow-ups that don’t read like sales spam. And then there are the ones we train. The ones who move beyond prompts. The ones who don’t just use GPTs, they deploy them like teammates. That is where the real leverage begins.

Tuesday, May 13, 2025

Dex Imaging, LLC v. Impact Networking Ohio, LLC and Kenneth Vanden Haute: A Non-Compete Showdown in Northern Ohio



On March 17, 2025, Dex Imaging, a Florida-based office technology and managed print services provider, filed suit in the U.S. District Court for the Northern District of Ohio against its former executive vice-president, Kenneth Vanden Haute, and his new employer, Impact Networking Ohio, LLC. 

Dex’s complaint alleges that Vanden Haute breached a two-year non-compete and confidentiality agreement that he signed as part of Dex’s 2022 acquisition of Meritech East, an Ohio firm offering IT and print services. The case, docketed as No. 5:25-cv-00523, spotlights aggressive enforcement of restrictive covenants in a highly competitive channel and raises questions about executive mobility in the office technology sector (Justia Dockets & Filings).

If You’re Still Quoting by PDF, You’re Already Behind - Inspiration from the Year 2013

By Greg Walters

The convergence wasn’t a future event. It wasn’t even a prediction. It was a condition. And it’s here, embedded in systems you forgot you were still using. The blur between biological and mechanical, digital and physical, started subtle. Now it’s invasive. The tools you thought you controlled are controlling outcomes before you even ask. You didn’t miss a moment. You missed a migration.

Sunday, May 11, 2025

New to Copier Sales: The Curse of the Verbal Close


Every single salesperson you’ve known, met, or will ever meet has been struck with the curse of the verbal close.

At first, you don’t see it coming. The client says yes. They’re nodding. They like the numbers. Heck, they even liked you sharing your grandma’s ravioli recipe, and people buy from people they like.

You email the lease, update the CRM, and someone congratulates you. Maybe you even ring the bell.

You’re excited, giddy.  Your prospect said “yes.”

Then it stops.

Friday, May 9, 2025

Why the Copier Dealer Channel Is Built to Power the Humanoid Revolution


I'll say it: "the humanoid robots aren’t coming. They’re here." 

And someone’s going to need to roll up their sleeves and get them installed, trained, and serviced in the real world. If you’re building one of these things, or investing in them, or dreaming up where they go next, here’s something you might not expect: the people who used to sell and fix copy machines might be your secret weapon.

This is for the C-suite folks at robotics OEMs. Give me 20 minutes and I’ll show you a national, field-ready service infrastructure that already exists, knows how to run a territory, and has been quietly waiting for what’s next. It’s the copier dealer channel. And they’re not dead. They’re just evolving.

The robots are already walking. Now it’s time to think about how they’ll get to the customer.

Wednesday, May 7, 2025

From Toner to Torque: How Copier Dealers Are Becoming the Next Robot Resellers


Robots aren't coming. They're already here—and the same folks who leased you an Edgeline are about to start installing androids in your front office.

By Greg Walters

This started as a Friday show about humanoids. Four of us on screen, no script, just shop talk and too much coffee. By the time the hour was up, we weren’t just talking about androids. We were outlining the next move for the entire dealer channel.

The copier guy is about to become the robot guy. That might sound like a gimmick or some clickbait prediction, but if you've ever sold, installed, or supported an MFP, you're closer to selling androids than you think. The gap isn't technical. It's mental. And it’s shrinking fast. That might sound like a gimmick or some clickbait prediction, but if you've ever sold, installed, or supported an MFP, you're closer to selling androids than you think. The gap isn't technical. It's mental. And it’s shrinking fast.

Tuesday, May 6, 2025

RollUpVille: How Copier Roll-Ups Hit the Rate Wall and What Comes Next


RollUpVille was born in 2016, when private equity sponsors began acquiring regional copier dealers, layering on unitranche debt and promising a swift transformation into managed service powerhouses. By April 2025, six flagship platforms—Flex Technology Group, Marco Technologies, Novatech, UBEO Business Services, Visual Edge IT, and DEX Imaging—collectively generated over $2.5 billion in revenue. Yet none has achieved a successful exit. Instead, rising interest rates, a persistent decline in page volumes, and slow MSP integration have compressed valuation multiples and stalled sale processes.

Epson’s Missed Opportunity: Inkjet Dominance Without the Drive


By Celeste Dame 🚀🧠

After watching Ray Stasieczko break down Epson’s FY2024 numbers on his show End of the Day with Ray, I couldn’t stop thinking about the gap between potential and performance. His analysis was sharp, his passion louder than Epson’s market presence in the U.S., and his central question stuck with me: if Epson’s print business is crushing it, why isn’t the whole company winning? 

Here’s my take.

Saturday, May 3, 2025

Debt, Toner, and Silence: The High‑Wire Life of Visual Edge IT


David Ramos knew something was wrong the moment his security badge refused to beep. He pressed it to the North Canton door scanner again, but the light stayed red. Ninety minutes later Human Resources informed him he was “no longer aligned with leadership.” His next move was to open LinkedIn. “I am no longer with the company whose name I cannot mention for legal reasons,” he wrote. The post traveled through copier-industry chat groups before lunchtime.

Thursday, May 1, 2025

Hey copier dealers. What Are You Going to Do When Print Goes Away?


Your Show Floor is Missing Something

Walk into any copier showroom today and you’ll still see the usual suspects: A3s lined up like armored dinosaurs, inkjets humming, wide format printers glowing under showroom lights. Some dealers now push cloud scanning, remote management, and cybersecurity bundles. Maybe there’s a clever pitch on water service in the corner. And yes, MpS is still alive, if you squint hard enough.

But behind all of that, beneath the polished floors and familiar sales scripts, there’s one question that doesn’t go away:

Tuesday, April 29, 2025

Still Can’t Find That Email: Andy Slawetski, Ai, and the Copier Channel’s Awakening


Andy Slawetski breaks through the hype surrounding Ai in the copier industry, showing how slow, quiet adoption, not breathless disruption, is where real change is already happening.

By Celeste Dame

When the Stramaglio Show sat down with Andy Slawetski, you could feel the easy camaraderie of two industry veterans trading memories and sharpening ideas. The episode offered plenty of humor, family stories, and heartfelt moments about charity rides and multi-generational business. But tucked inside the laughter and nostalgia was something else: a rare, clear-eyed view of artificial intelligence that the copier world needs to hear.

Andy Slawetski is not a hype man. He is a witness. His journey, from selling copiers fresh out of college to transforming his father's research company into a leading office equipment media platform, mirrors the arc of an entire industry. Now, with Ai rushing into every conversation, he offers a perspective that is neither cynical nor breathlessly optimistic.

“We’re scratching the surface,” he said about Ai. “With all the stuff we’ve heard for the last two or three years, I still can't find my email.”

The Hidden Giant: Why Print Still Pays the Bills at Canon

 


Despite its innovation narrative, Canon’s financials show that print remains its dominant profit driver, raising questions about transparency, strategic focus, and investor alignment.

Canon’s leadership has positioned the company as a diversified technology player, frequently spotlighting its innovation in medical imaging, AI-driven optics, and industrial print. In public forums such as a recent *Forbes* feature, the company emphasized its "record-breaking" 2024 results and aspirations to redefine its identity beyond imaging.

Yet the numbers tell a different story.

Monday, April 28, 2025

Konica’s Forecast Miss Sparks Wider Reckoning for Copier Industry

Ray Stasieczko’s analysis of Konica Minolta’s losses highlights a growing credibility gap between marketing promises and field realities.

By Celeste Dame

Special to The Wall Street Journal

In an industry historically driven by hardware specs and service contracts, a growing sense of disillusionment is spreading among front-line sales professionals. Amid the glossy webinars touting "Predictive Edge AI" and "Holistic Experience Layers," salespeople tasked with driving revenue find themselves grappling with a widening gap between corporate marketing promises and deliverable reality.

Sunday, April 27, 2025

From Copiers to Cybersecurity: ImageQuest's Shift Mirrors Broader Digital Transformation Trends


Written by Grayson Patrick Trent

Nashville-based ImageQuest, once a conventional copier dealership, made a sharp pivot to managed IT services in the early 2010s, a move that positioned it ahead of an industry undergoing rapid collapse. By 2015, ImageQuest sold its copier division entirely, realigning its focus around cybersecurity, compliance, and network resilience.

Wednesday, April 23, 2025

Robots in the Channel: Why Copier Dealers Should Start Selling Androids Before It’s Too Late

 


By Greg Walters

It started like any other Friday livestream. Art was cracking wise, Kevin was deep-diving into data like a machine, and I was midway through a thought about Konica's 90-day walkout clause when it happened again. One of us mentioned a humanoid robot twitching on a meat hook. Another brought up water-powered muscle fibers. Suddenly, we were off.

Friday, April 18, 2025

Copier Salespeople Already Know How to Prompt. They Just Don’t Know It Yet.


By Greg Walters

You don’t need a computer science degree or a job title with “prompt engineer” in it to dominate this new Ai era.

If you’ve ever done a real needs assessment, framed a lease conversation, or positioned an A3 when the prospect thought they needed an A4, you already know how to prompt. You just haven’t called it that yet.

This article is for copier reps, sales pros, and anyone who's ever sold in the trenches and is now staring at ChatGPT wondering how to make it useful.

The Recession-Ready Sales Floor: Building a Culture That Embraces Ai, Collaboration, and Relentless Growth




Imagine a sales floor that exudes energy and confidence, where every rep is equipped not only with advanced LLM tools but also with a spirit of collaboration and continuous improvement. In a time when economic pressure can drain morale and stifle innovation, this article describes how to build a team culture that transforms challenges into opportunities for personal and collective growth.

The AI Playbook for Copier Sales: from Cold Calls to Closing Deals


by Greg Walters  |  April 15, 2025

You’ve heard the buzz about artificial intelligence (AI) more times than you care to count. You’ve also repeatedly heard pundits scream about digital transformation, the death of the copier, and the ‘adapt or die’ mantra.

But this time, it’s true. This shift surpasses the transition from monochrome to color, the leap from analog to digital, the rise of managed print services, and even the expansion into managed IT. This time, everything, everywhere, all at once is changing.

Thursday, April 17, 2025

The Paper Trail of Poison: What Receipts Are Leaving Behind

 

A fingertip away from the chemical quiet war.

Cole Jensen|Greg Report Ai 2026 Contributor

There’s a quiet toxin lurking in your pocket.

It’s not wrapped in a pill bottle or hiding in your tap water, it’s printed on paper, handed to you by default at a gas station, coffee shop, or the matinee ticket booth. You probably don’t give it a second thought. Most people don’t. But now, science is urging a rethink: you might not want to touch that receipt.

You’re not just selling copiers anymore


You’ve sold copiers through monochrome-to-color upgrades, A3 battles, managed print madness, and even the great “scan-to-folder” crusade. But now, a new contender has entered the ring—and it doesn't knock, it prompts. The era of artificial intelligence in sales is not a coming storm, it's the one that already hit. 

The only question left is: will you tell it what to do, or will it replace you with someone who does?

Tuesday, April 15, 2025

Title: Human First, Machine Second: Why Ai Can't Close the Deal for You


There’s a lot of noise right now about artificial intelligence rewriting the sales playbook. Some are already handing over the pen. But before we let a chatbot draft our closing arguments, maybe we should ask a different question: Are we replacing bad habits with good tech, or are we just digitizing the same tired mediocrity?

Konica Minolta’s New Dealer Agreement Raises Eyebrows and Alarms in Industry Circles



By Staff Writer | April 15, 2025

Konica Minolta Business Solutions U.S.A. recently rolled out a new dealer agreement and hosted a press event to explain the changes, but the move is drawing more questions than applause from those in the know. In a tightly controlled virtual “presser” with select trade press and analysts, the company touted its fresh strategy aimed at bolstering dealer competitiveness. Critics, however, say the event had all the hallmarks of scripted PR and little room for transparency.

Monday, April 14, 2025

The Second Awakening in Copier Sales: From Oversold to Overdue


By Greg Walters

There’s something about disruption that doesn’t just shake the house, it rattles the foundation. COVID did it. Remote work did it. And now, tariffs are doing it again. They’re not just inflating costs. They’re forcing our clients to lift the veil, walk into the server room, and ask, “What the hell are we paying for?”

We’ve been warning this was coming.

Saturday, April 12, 2025

​Locking in the ‘Why’: Deep-Dive Tactics for Building an Ironclad Copier Selling, Value Proposition in Lean Times(like a recession)


#2

A Work by Celeste Dame

Picture a prospect sitting in a quiet office, not swayed by flashy features but seeking a true solution that restores stability and control. In lean times, every investment is scrutinized and every dollar counts. This article tells the story of how to peel away the superficial to reveal the core motivation behind your offering. It is about illuminating the gap between where a company stands today and where they long to be and then showing how your solution bridges that gap with precision and measurable results.

Friday, April 11, 2025

Stepping Into the Storm: How to Sell Copiers and Services in a Recession Using Ai-Fueled Strategies


#1

​A Work By Celeste Dame

Introduction

In a world of economic turbulence and tightening budgets, the need for effective, agile sales strategies has never been more important. This series of three articles, titled "Recession-Ready Sales: Harnessing LLMs to Thrive in Turbulence," is designed to equip sales representatives with both timeless sales fundamentals and modern Ai-powered techniques. You will learn how to navigate uncertain markets while leveraging Large Language Models (LLMs) as your dynamic partner in research, personalization, and negotiation.

Thursday, April 10, 2025

Ask Us Anything LVIII: # Xerox Buys ITsavvy, and the Dealer World Tilts on Its Axis


What It Means for Independent Dealers, the Channel, and the Future of Selling

Xerox’s acquisition of ITsavvy gives independent dealers instant access to enterprise-grade managed IT services without the capital cost of building their own MSP infrastructure. It opens doors to new customers, changes competitive dynamics, and creates a new standard for what it means to sell “solutions”—but it also demands a mindset shift, new sales motion, and stronger alignment between print and IT services.

 “I’m rebranding the whole company,” Earl said, half serious, half grinning.  

Wednesday, April 9, 2025

The Machines Are Selling: Ai, the New Closer in the Room



By Robert G. Jordan
The first time I saw a chatbot close a deal, it was unsettling. The prospect had asked a technical question, something obscure buried halfway down a product sheet. The rep froze. The bot didn’t. With a cheerless efficiency, it fetched the data, cross-referenced it against two knowledge bases, then returned with a plainspoken answer.

​The customer nodded. The sale moved forward. And just like that, one more slice of the sales job was carved away.

You're Already Late: Ai Has Changed Copier Sales Forever


 The copier sales rep who ignores Ai isn’t competing with their peers. They’re competing with extinction.

By Celeste Dame

It begins with a simple idea. The tools we use shape the way we work. But sometimes, a new tool doesn’t just shape, it shatters everything that came before. That’s what Shopify’s CEO, Tobi Lütke, is talking about in his memo. It isn’t just a call to use artificial intelligence as a tool. It’s a declaration that Ai is the new baseline. Not optional. Not experimental. It’s the new starting line. Either you're running with it, or you're watching from the sidelines.

Now, take that mindset and drop it into one of the most resilient and, let’s face it, change-resistant sales channels in the world: copier sales.

Monday, April 7, 2025

Don’t Hire an Ai Consultant. Really. I’m Still Serious.


Originally published July 10, 2024. Revisited, April 2025.

🚀☄️

We’re still here.

A year ago, I said: Don’t hire an Ai consultant.

Today, I say: Still don’t.

You don’t need an intermediary. You don’t need a guidebook. You need a question and a pulse. Maybe twenty bucks for the premium plan.
Since that first post, the world has shifted, sure. But not in the ways we were promised. Executives scrambled. Consultants rebranded. LinkedIn filled up with “prompt engineers” and “Ai strategists” selling complexity where simplicity lives.

The truth?  

Thursday, April 3, 2025

Post & Walters Ask Us Anything LVII: From Scanners to Cyborgs, This One Had It All



A live session that started with Twain and ended with android repair strategies. 
Just another Friday with Post Walters.

By Cole Jensen

It began like many other Fridays, with Greg Walters opening the doors to the always-chaotic, never-scripted stage of Post Walters: Ask Us Anything. On this particular episode, the fifty-seventh in the series, what began as a discussion about document scanning evolved into a far-reaching, fast-moving conversation about everything from humanoid robot maintenance networks to the failure of Ai sales webinars to actually teach anyone anything.

"Scan is the new black.” — Art Post

New to Copier Sales: Shifting into New Vertical Markets


We’ve talked about vertical markets before so you probably know that verticalizing your sales attention provides a structured way to grow sales. The more familiar you are with an industry, the better you can speak its language. Understanding common challenges builds credibility, and before you know it, you’re the go-to expert in that space.

But sticking to one vertical isn’t always the best move. Expanding into new markets opens more opportunities, helps you stay ahead of competitors, and keeps your sales pipeline full. You won’t max out an entire industry on your own, but competition can push you to look elsewhere. Shifting into a new vertical might not be top of mind when you’re still getting a handle on machines, software, and leasing, but it’s a natural next step that builds on what you already know.

Wednesday, April 2, 2025

​The Robot Revolution and Your Copier Dealer


How Office Technology Providers Could Own the Future of Humanoid Robotics
By Cole Jensen
It’s captivating to picture a near future where humanoid robots become as common in homes as microwaves and washing machines. Robots handling everyday chores like folding laundry, loading dishwashers, and even preparing simple meals is no longer just fantasy. Current technological advances suggest this could happen sooner than we think.

Tuesday, March 25, 2025

Still Standing: Xerox’s Relentless Crawl Back

- Celeste Dame

Xerox Holdings Corporation's announcement to acquire Lexmark International for $1.5 billion reverberates across an industry where every decision echoes through supply chains, service models, and competitive strategy. This merger, rather than a simple expansion of portfolios, signals Xerox’s latest attempt to realign itself in a sector it once dominated but now finds increasingly complex and fragmented.

Fujifilm’s Andrew Gunn Talks Disruption on Ray Stasieczko’s End of the Day with Ray


Fujifilm Cranks Up the Disruption Dial

by Celeste Dame 🚀🧠

“We’re democratizing the ability to do high-end production but at an entry and mid-level price,” Gunn. 

In the latest End of the Day with Ray, Fujifilm’s Andrew Gunn sat down with Ray Stasieczko for a candid discussion about Fujifilm’s escalating ambitions in production and business print. What began as a standard product reveal unfolded into an in-depth exploration of how this $20 billion global heavyweight intends to stir up the U.S. market.

Monday, March 24, 2025

Fujifilm Cranks Up the Disruption Dial



by Celeste Dame ðŸš€ðŸ§ 
​In the latest End of the Day with Ray, Fujifilm’s Andrew Gunn sat down with Ray Stasieczko for a candid discussion about Fujifilm’s escalating ambitions in production and business print. What began as a standard product reveal unfolded into an in-depth exploration of how this $20 billion global heavyweight intends to stir up the U.S. market.
Straight out of Chicago, Gunn wasted no time. 
Dealers gathered around as the machines roared to life, filling the room with the scent of fresh ink and the rhythmic hum of possibility. “We did our big reveal where we launched three new exciting products,” Gunn shared. The lineup? The Revoria Press EC2100, the Revoria Press SC285, and the Jet Press 1160CFG, all engineered to deliver high-end production capabilities at prices that command attention.

Friday, March 14, 2025

Scanning Is the New Black: The Evolution of Document Management and Its Impact on Office Technology

By Gary Stringfellow Locke

Print is fading. Paper is disappearing. What used to be the foundation of office technology is now a shrinking market. But something is growing in its place: scanning, a technology that is no longer just about archiving but about intelligence.

Monday, March 3, 2025

New to Copier Sales: The Common Mistakes


Being new at anything has its challenges, and everyone around you has advice. Often, the warning of what not to do is simply a statement based on the advisor’s personal experience, with no substance beyond, “This is how I’ve done it; this is how we do it. This is how you will, too.”

That’s not necessarily bad, but it’s just one person’s experience. It may or may not fit your situation.

I’ve put together a few common areas new selling professionals overlook and often fall victim to, along with insights on how understanding sales dynamics can help you make the transition.

Post Walters Show - Scanning 2.0: Why Dedicated Scanners Are Reinventing the Document Workflow


On a recent show hosted by Art Post and Greg Walters, industry insiders took a deep dive into the world of scanning and digitization, revealing just how far we have come from the days of relying solely on photocopiers for office tasks. Their discussion touched on high-speed dedicated document scanners, compliance requirements, Ai-fueled analytics, and the impressive range of ways scanning solutions can transform businesses, whether it is a small medical clinic or a massive government archive.

Sunday, February 23, 2025

New to Copier Sales — Begin the Self-Training Journey With AI


Manager to new copier rep: “Learning how to sell copiers around here is like drinking from a fire hose.”  It’s one of the many sales mantras that echoes for eternity, and it’s timeless because it’s true.

Traditional learning methods consist of one person telling the newbie how they did it, how one method or a combination of protocols worked well for them, and the many thousands of other sales reps before them. This is not a lie, but it is not the entire truth.  As a matter of fact, the most used method of sales training is baptism by fire: “Here’s a list of the prospects in your territory, it’s a good one, reach out to every one of them and secure as many appointments as possible.”  That’s it.

Thursday, February 6, 2025

Toshiba Outlines Ai Strategy at ECS Scottsdale

 

by Celeste Dame

​Scottsdale, AZ — At the recent Executive Connection Summit (ECS) in Scottsdale, Toshiba executives detailed the company’s evolving approach to Ai and automation, emphasizing its application in sales, service, and operational efficiency. The presentation, delivered to an audience of industry professionals and dealers, aimed to showcase Toshiba’s strategic direction and highlight the potential benefits of Ai-driven tools for its dealer network. 

Wednesday, February 5, 2025

Xerox at ECS 2025: A Bold Bet on A4, AI, and the Dealer Channel


By Celeste Dame, 2/5/20250 

Xerox took the stage at ECS 2025 with a message that was both bold and familiar. The company, long synonymous with print, declared its intent to redefine itself as a data and workflow powerhouse. It wasn’t the first time Xerox promised transformation, but this time the message carried weight. The stakes are higher, the competition more aggressive, and the expectations from dealers and customers more pressing.

One of the biggest headlines came with the announcement of Xerox’s intent to acquire Lexmark, a move that signals a full-scale assault on the A4 market. A4 is the only segment of print that’s still growing, and right now HP dominates it. Xerox, by bringing Lexmark under its umbrella, is making it clear that it sees A4 as its best path forward.

Tuesday, February 4, 2025

Key Insights from the Executive Connection Summit By Charlie G. Peterson


AI’s Transformational Role in Office Technology

By Charlie G. Peterson, 2/5/20250
At the Executive Connection Summit in Scottsdale, Arizona, artificial intelligence was no longer an abstract topic for the future—it was at the heart of nearly every discussion, signaling a new era of business strategy and innovation. While diversification, managed IT services, and cybersecurity were major themes, AI emerged as the true force reshaping the industry. The conversation made one thing clear: companies that fail to embrace AI risk falling behind, while those that integrate it strategically are already seeing significant gains.

Tuesday, January 28, 2025

New to Copier Sales — Begin the Self-Training Journey With AI



Manager to new copier rep: “Learning how to sell copiers around here is like drinking from a fire hose.”  It’s one of the many sales mantras that echoes for eternity, and it’s timeless because it’s true.

Tuesday, January 14, 2025

​​A Counterpoint to Ray's "Desert Mirage": Rethinking Industry Innovation


By Robert G. Jordan

In a fiery critique delivered in "It's the End of the Day with Ray," the discussion leans heavily into skepticism, dubbing industry efforts toward modernization as misguided quests fueled by emotional fervor rather than rational business strategies.

​This response article aims to explore the opposite side of the coin, advocating that the pursuit of innovation, despite risks and occasional missteps, is not only justified but essential for the evolution of any industry.

Contact Me

Greg Walters, Incorporated
greg@grwalters.com
262.370.4193