OFFICE TECH & AI – Artificial Intelligence in Your World: No Experts, Just Opinions

I felt a tingling sensation in my chest—the kind you get when you realize you’re witnessing a major historical event. It is not just a chatbot. It is a portal to a future where we no longer have to do the ‘boring’ work of thinking.” — Kevin Roose (The New York Times, December 5, 2022)

The fear of COVID had faded, but the power struggle between leadership and a remote workforce was in full swing. For the knowledge workers, the ones who used to stand in front of our photocopiers, the office was now a commute away. In this chaos, AI arrived. It wasn’t just fuel for the fire; for the salesperson, it was the most significant tool to arrive since Act! customer relationship management platform in 1987.

Xerox Is the Canary Now

By Charlie G. Peterson IV | greg report 2027

The old dealer-floor joke had teeth: when HP caught a cold, everyone else got the Zombie Flu.

It worked because HP had mass. Shelves moved when HP sneezed. Toner pricing twitched. Buyers paused. Competitors suddenly found themselves explaining why their “strategic direction” looked suspiciously like a man sweating through his polo beside the demo unit.

That metaphor feels dated now.

Xerox has taken the perch.

Not because Xerox dominates the room. That crown wandered off years ago. Xerox matters because its numbers expose the weak boards underneath the old channel floor: print volume, equipment placements, post-sale revenue, managed print stickiness, debt, service economics, and the nasty question of what happens when a legacy print company buys scale because time has grown expensive.

The Q1 2026 earnings statement opens with a recovery story. Revenue hit $1.846 billion, up 26.7% year over year. Adjusted operating income reached $72 million. Adjusted operating margin climbed to 3.9%, up 240 basis points from last year. Xerox reaffirmed full-year guidance: revenue above $7.5 billion, adjusted operating income of $450 million to $500 million, and free cash flow around $250 million.

ECS 2026: The Legacy Embedded in the Future

ECS 2026

Twelve years ago, I attended the 2014 ECS. I’m not the only one who can wax nostalgic about an Executive Connection Summit from over a decade ago, but here I am.

Post and Walters, Ask Us Anything

This episode of the Crickets show featured Greg, Art, and special guest Keith from PUDU Robotics discussing the company's new products and go-to-market strategy. 

Keith introduced PUDU's latest cleaning robot, the BG1 series, which features AI object detection, wet/dry area recognition, and fleet communication capabilities, with pre-orders expected to ship in late April and mass distribution in June. 

The discussion covered PUDU's U.S. market strategy, including their new Dallas headquarters and existing warehouses in Los Angeles and New Jersey, as well as their upcoming presence at the Modex trade show in April. 

The conversation also touched on PUDU's quadruped robot (D5) for potential security and inspection applications, and the growing interest in robotics within the office equipment dealer community.

You Should Have Seen It When the Copier Was Busy

Art Post

Co-Founder of Crickets Global, Founder of Print4Pay Hotel, Founder of Jersey Plotters. ENX Difference Maker for 2022. 8 Times Awarded “ENX Difference Maker” for Technology.

For most of my career, the small office copier was the center of the business.

I still remember walking into offices early in my career and the copier would be the first thing you noticed. You didn’t have to ask where it was, you could hear it. The machine would be humming away, someone standing there waiting for their copies, someone else trying to figure out why their job jammed. There was almost always a stack of originals sitting on top of the feeder. That copier wasn’t just a machine; it was the heartbeat of the office.

How the Copier Industry Reached a Turning Point and Why the Continuum May Be the Road Forward

By Mason Bright | Greg Report Ai 2027

If you want to understand the copier industry, do not start with a market report. Start in a dealer warehouse before sunrise.

The lights hum on one aisle at a time. Service techs drift through the side door grabbing trunk stock for the day. Someone is already arguing across the counter about whether a call should be marked open or closed on the dispatch board. A service manager studies the ticket queue with a cup of coffee that went cold twenty minutes ago.

HP Leaving Boise and Xerox Downgrade Signal a Turning Point for the Copier Industry

By Celeste Dame 🚀🧠

Step into a dealership warehouse at 7:30 in the morning and the story of this industry is sitting right in front of you.

• Service vans lined up outside waiting for dispatch.
• Pallets of toner stacked to the ceiling.
• A row of refurbished A3 machines staged for delivery.
• Someone in the back arguing about whether a lease renewal should be 48 months or 60.

This business has always been practical. Less theory, more toner.

Which is why the recent headlines about Hewlett-Packard and Xerox are worth paying attention to. Not because the copier industry is collapsing. It is not. But because they reveal something important.

The industry is moving into its next chapter.