ECS 2026
Twelve years ago, I attended the 2014 ECS. I’m not the only one who can wax nostalgic about an Executive Connection Summit from over a decade ago, but here I am.

ECS 2026
Twelve years ago, I attended the 2014 ECS. I’m not the only one who can wax nostalgic about an Executive Connection Summit from over a decade ago, but here I am.
If you want to understand the copier industry, do not start with a market report. Start in a dealer warehouse before sunrise.
The lights hum on one aisle at a time. Service techs drift through the side door grabbing trunk stock for the day. Someone is already arguing across the counter about whether a call should be marked open or closed on the dispatch board. A service manager studies the ticket queue with a cup of coffee that went cold twenty minutes ago.
Step into a dealership warehouse at 7:30 in the morning and the story of this industry is sitting right in front of you.
This business has always been practical. Less theory, more toner.
Which is why the recent headlines about Hewlett-Packard and Xerox are worth paying attention to. Not because the copier industry is collapsing. It is not. But because they reveal something important.
The industry is moving into its next chapter.
London, Kentucky.
Not a robotics lab.
Not a venture fund zip code.
A copier dealership.
Precision Duplicating Solutions started in a garage in 2002. Off-lease machines. Service calls that ran long. Contracts signed at folding tables. They built trust the old way. Thirty-three counties. Trucks on the road before sunrise. Technicians who know which side door the customer prefers.
When print slowed, they did not panic. They looked at what they already understood.
Install.
Support.
Service.
Contract.
That discipline led to water.