I felt a tingling sensation in my chest—the kind you get when you realize you’re witnessing a major historical event. It is not just a chatbot. It is a portal to a future where we no longer have to do the ‘boring’ work of thinking.” — Kevin Roose (The New York Times, December 5, 2022)
The fear of COVID had faded, but the power struggle between leadership and a remote workforce was in full swing. For the knowledge workers, the ones who used to stand in front of our photocopiers, the office was now a commute away. In this chaos, AI arrived. It wasn’t just fuel for the fire; for the salesperson, it was the most significant tool to arrive since Act! customer relationship management platform in 1987.
As a matter of fact, it is this writer’s opinion that the role best positioned to benefit the most from the large learning model (LLM) is the salesperson. Notice I didn’t say sales manager, team, or company. The LLM is perfect for the individual selling professional regardless of experience, product, or service.
The LLM is a type of AI that works best with language. Without getting too technical, something AI experts and consultants excel at doing, the LLM predicts words, understands context, and generates text.
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