A practical dealer conversation about service robots, PUDU, and the next connected machine category in office technology
The copier channel has always been built around machines that live inside real businesses.
Not theory. Not hype. Real machines. Machines with serial numbers, service histories, lease paperwork, parts, training, customer expectations, and somebody’s name attached to the account when the thing stops behaving.
That is what makes From Copiers to Robots an interesting webinar. It is not treating robotics like a moonshot. It is treating robotics like a new equipment category moving toward a channel that already understands connected hardware, local support, recurring agreements, and customer trust.
The conversation brings together Patricia Ames as moderator, Keith Garratt from PUDU Robotics, and Greg Walters, Art Post, and Kevin Neal from The Crickets Continuum. The focus is practical: where robots fit in the office technology sector, how support expectations are changing, and what the dealer path might look like as print gives up more of the spotlight.
That last part is the real tension in the room.
Every dealer knows the old categories are not throwing off the same kind of growth they once did. Print still has a place. Managed services still has a place. Software still has a place. But the channel keeps looking for another physical machine category with legs, service attachment, financing logic, and clear customer pain behind it.
Robotics belongs in that conversation.
Robotics belongs in that conversation.
PUDU gives the topic something concrete to stand on. The company’s lineup covers commercial cleaning, indoor delivery, industrial delivery, hospitality, retail, healthcare, manufacturing, education, and other commercial environments. Its product family includes delivery robots such as BellaBot Pro and KettyBot Pro, building delivery platforms such as FlashBot Max, industrial robots such as T300, and cleaning systems such as CC1 Pro, MT1, and BG1. That range changes the conversation from “robots are coming” to “which customer problem gets solved first?”
For the office technology channel, that question feels familiar.
A restaurant may look at delivery. A hotel may look at guest service or back-of-house transport. A school may look at cleaning. A warehouse may look at internal movement. A large office building may look at labor gaps, repeatable routes, and the cost of work that never quite disappears from the budget.
The machine is new. The business conversation is recognizable.
That is why this webinar has value. It gives the channel a way to think about robots without drowning in buzzwords. It puts the manufacturer view and the dealer view in the same room. It asks the useful questions first: who sells it, who installs it, who supports it, who trains the customer, who owns the renewal, and who answers the phone after the demo glow wears off?
Robotics will not arrive as a clean replacement for print. It will arrive account by account, use case by use case, building by building. From Copiers to Robots is a good place to start mapping that shift.
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