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Friday, October 24, 2025

From Copiers To Robots: The Channel’s Next Tail


by Mason Bright

Pages are falling. Everyone in the room knows it. 

A3 and A4 still carry most dealer revenue, yet the slope points down. MPS never filled the gap. Managed IT helped some, not all. Water coolers add margin, but not a model. The tail that once followed every copier placement is thinning. So we built Crickets with a simple line that fits in a single breath. We bring robots to the channel and the channel to robots.

Start with what dealers already do well. Prospect. Run site walks. Map workflows. Quote leases. Deliver hardware. Stand it up on the network. Dispatch. Close the loop with a help desk that knows the difference between a ticket and a truck roll. That muscle does not disappear because paper drops. It repoints. AMRs and early humanoids give that muscle a new job.

Art laid it out clean. Dealers need to plan a legacy. If you want your company to matter five and ten years from now, you need a service tail that matches the way you already operate. Robotics offers it. Not a replica of 1986 copier economics. A modern tail. Firmware. Software. Training. Cybersecurity. Recurring support. Revenue that renews because movement never goes out of style.

We are not selling science fiction. We start with carts on wheels that move where you tell them. Tires to bays. Batteries to lifts. Paper files from desk to desk in places that still run paper. On the show floor in November, we run a simple office proof. A robot leaves home base, hits supply, goes to a device, drops a box next to the MFP, heads home. It reports into a small help desk app. Tickets pop as tasks complete. No heroics. Just movement, confirmation, and a repeatable loop.

Thursday, October 23, 2025

New to Copier Sales: What is this ‘CPC’ Thing?


In 
Game of Thrones, the Stark words were simple: “Winter is Coming.” Unlike the proud mottos of other houses, theirs was a warning. Winters went on for years, comfort never lasts and hardship always returns. 
Our winter is the death of the copier. 

The End of SaaS: When Curiosity Becomes the Platform


Critics may be right about new CRM entrants like DX1 and Noetics are on the same path as Forza - but these industry pundits, and the rest of the world, are missing the point.


By Celeste Dame 

A quiet experiment inside OpenAi just made every CRM, ERP, and SaaS platform, and those who argue for or against one or another, 

irrelevant. 

The next revolution belongs to the questions we ask, not the software we buy.

Prolog:

In every industry, the same story plays out. Vendors promise the next platform will fix what the last one broke. But a quiet revolution inside OpenAi has already rendered that cycle meaningless. What began as a tool to study customer tickets has become the clearest proof yet that the age of SaaS is ending. 

The Research Assistant, developed by OpenAi, shows what happens when every business owner can speak directly to their data. It doesn’t need reports or analysts. It listens, reasons, and answers in real time. All that is required is curiosity. 

And it exists today, right now.

The business owner who once waited on consultants and dashboards now simply asks a question and receives insight, instantly. The Research Assistant demonstrates a future where curiosity replaces code and reasoning replaces reporting. 

This article was inspired by Ray’s podcast, which raises fair concerns about the latest ERPs but misses the larger point. The world no longer needs CRMs, companies like CEO Juice, or the cottage industry of pundits and consultants decoding data that has been machinated by legacy SaaS. The debate over which platform will save us is meaningless. The system itself no longer matters, only the intelligence behind it.

Contact Me

Greg Walters, Incorporated
greg@grwalters.com
262.370.4193