Sorta a "shoe on the other foot" paradigm.
Consider this:
CPI/CPC/MPS AND Managed Services engagements include dispatch out of a dispatch desk - fine. Simple enough.
In our world, the world of output devices, our technicians, in addition to mechanical aptitude, carry something called "trunk stock".
In our world, the same technicians rarely complete a time and materials call.
In our world, technicians can be needed at a "drop of a hat" with SLAs in terms of hours, not days. Our technicians generally do not work on billable projects, their schedules need to be flexible and dispatchers aware.
The "M" in Managed Print Services refers to a bit more than management by NOC.
I have been banging the drum, sounding the alarm warning about the impending invasion of IT guys into our little niche and The End of Days.
They are huge. They are systematic. They are a collective.
Perhaps we shouldn't fight directly.
Maybe there is something better.
