The Machines Are Selling: Ai, the New Closer in the Room

By Robert G. Jordan

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The first time I saw a chatbot close a deal, it was unsettling. The prospect had asked a technical question, something obscure buried halfway down a product sheet. The rep froze. The bot didn’t. With a cheerless efficiency, it fetched the data, cross-referenced it against two knowledge bases, then returned with a plainspoken answer.

​The customer nodded. The sale moved forward. And just like that, one more slice of the sales job was carved away.

You're Already Late: Ai Has Changed Copier Sales Forever

 The copier sales rep who ignores Ai isn’t competing with their peers. They’re competing with extinction.

By Celeste Dame

It begins with a simple idea. The tools we use shape the way we work. But sometimes, a new tool doesn’t just shape, it shatters everything that came before. That’s what Shopify’s CEO, Tobi Lütke, is talking about in his memo. It isn’t just a call to use artificial intelligence as a tool. It’s a declaration that Ai is the new baseline. Not optional. Not experimental. It’s the new starting line. Either you're running with it, or you're watching from the sidelines.

Now, take that mindset and drop it into one of the most resilient and, let’s face it, change-resistant sales channels in the world: copier sales.

Don’t Hire an Ai Consultant. Really. I’m Still Serious.

Originally published July 10, 2024. Revisited, April 2025.

🚀☄️

We’re still here.

A year ago, I said: Don’t hire an Ai consultant.

Today, I say: Still don’t.

You don’t need an intermediary. You don’t need a guidebook. You need a question and a pulse. Maybe twenty bucks for the premium plan.

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Since that first post, the world has shifted, sure. But not in the ways we were promised. Executives scrambled. Consultants rebranded. LinkedIn filled up with “prompt engineers” and “Ai strategists” selling complexity where simplicity lives.

The truth?  

Post & Walters Ask Us Anything LVII: From Scanners to Cyborgs, This One Had It All

A live session that started with Twain and ended with android repair strategies. 

Just another Friday with Post Walters.

By Cole Jensen

It began like many other Fridays, with Greg Walters opening the doors to the always-chaotic, never-scripted stage of Post Walters: Ask Us Anything. On this particular episode, the fifty-seventh in the series, what began as a discussion about document scanning evolved into a far-reaching, fast-moving conversation about everything from humanoid robot maintenance networks to the failure of Ai sales webinars to actually teach anyone anything.

"Scan is the new black.” — Art Post

New to Copier Sales: Shifting into New Vertical Markets

We’ve talked about vertical markets before so you probably know that verticalizing your sales attention provides a structured way to grow sales. The more familiar you are with an industry, the better you can speak its language. Understanding common challenges builds credibility, and before you know it, you’re the go-to expert in that space.

But sticking to one vertical isn’t always the best move. Expanding into new markets opens more opportunities, helps you stay ahead of competitors, and keeps your sales pipeline full. You won’t max out an entire industry on your own, but competition can push you to look elsewhere. Shifting into a new vertical might not be top of mind when you’re still getting a handle on machines, software, and leasing, but it’s a natural next step that builds on what you already know.

​The Robot Revolution and Your Copier Dealer

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How Office Technology Providers Could Own the Future of Humanoid Robotics

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By Cole Jensen

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It’s captivating to picture a near future where humanoid robots become as common in homes as microwaves and washing machines. Robots handling everyday chores like folding laundry, loading dishwashers, and even preparing simple meals is no longer just fantasy. Current technological advances suggest this could happen sooner than we think.

Still Standing: Xerox’s Relentless Crawl Back

- Celeste Dame

Xerox Holdings Corporation's announcement to acquire Lexmark International for $1.5 billion reverberates across an industry where every decision echoes through supply chains, service models, and competitive strategy. This merger, rather than a simple expansion of portfolios, signals Xerox’s latest attempt to realign itself in a sector it once dominated but now finds increasingly complex and fragmented.