📢 Introducing The Office Technology Tap & The Gaming Tap - Your New Essential Reads!

Are you immersed in the Office Technology space? Or are you a gaming enthusiast navigating the thrilling e-gaming landscape? If you answered yes to either, we have exciting news for you! We're thrilled to announce that our dynamic newsletters, The Office Technology Tap and The Gaming Tap, are live, evolving, and constantly adapting to the changing landscape.

Taking inspiration from the data-driven insights of the tireless team at gap Intelligence, we're committed to bringing you the latest news and developments from the frontlines of these exciting industries.

The Office Technology Tap is your go-to resource for:

• Navigating the evolving world of selling solutions
• Adapting business models to the shifting landscape
• Insightful content to help you educate prospects
• And a pulse on the general news of the industry

Our readership spans from the savvy sales trenches to the strategic C-suite, all the way to pioneering company owners. We address the burning questions of the day like:

• Will managed print services remain viable?
• How is the Work From Anywhere movement impacting your business?
• How can your salespeople embrace change, survive trying times, and thrive in the continuous turbulence that is technology?

And that's just the tip of the iceberg.

Embracing Innovation and Technology for Future Business Growth

Innovate, Adapt, and Thrive: The Future of Business Unfolds

Executive Summary:

1. Office equipment dealers seek growth through ancillary products and services, focusing on cloud-based solutions, managed IT, workflow automation, and digital marketing.
2. South African office technology company Nashua celebrates its 50th anniversary by adapting to market changes and prioritizing customer needs.
3. Adobe Photoshop empowers users to add realistic signatures to digital documents, and the increasing use of AI in the workplace raises questions about its integration and potential implications.

Office equipment dealers and businesses are constantly seeking innovative ways to grow and adapt to the rapidly evolving market. One way they achieve this is by expanding their offerings with ancillary products and services that complement their existing portfolio. As these dealers strive for success, they prioritize recurring revenue, high-profit margins, and leveraging other products and services.

Read the rest, here.

 

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Musk Goes Off - Hates Work From Anywhere

Musk just went OFF on #WFA.

"...people should get off their moral high horse with that work-from-home bullshit..." - yeah, he said that.

If been watching him for a few weeks(not in a creepy way & I am not a fanboy) he presents as a person who thinks more than he talks and I hadn't seen him emote until this session.

"...you're gonna to make everyone else who made your car come work in the factory... you're gonna tell the people who make your food that they can't work from home... the people that come fix your house they can't work from home but you can... does that seem morally right? That's messed up..."

Now to be fair, a few minutes before he says all this, he explains how he could sell Telsas for no profit, but look forward to a 5x profit from his EVs in the future.

Huh? What?

"The Things We Think And Do Not Say." Selling Copiers & Technology.

As management urges for higher productivity, AI and automation emerge as key allies in the modern workspace.

For decades, we in the copier industry have been telling prospects our hardware "increases productivity and reduces costs". 

We lied. 

Well, we defined the narrative to fit our mission of selling 10 copiers a month. (or whatever) 

The world is increasing productivity and reducing costs through more efficient workflows - and if you are simply selling copiers, printers, or MpS, they are doing it without you and viewing your relationship as a target for cost reduction. 

AI eats workflows 24/7 and will decimate everything from middle management to the C-Suite.

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Don't Fear AI - Play It.

A violin is a technology.  So is a drum and at the base, language is THE technology.

Music is a process.  The analogy between this performance and business processes like A/R, Order Entry, and Customer services is stunning.

The photocopier, desktop, firewall, phone system, and spreadsheets are technologies. 

Beethoven created this with the technology of the day(1785) - What will AI help create today, that will be around 238 years from now?

Are You Selling Copiers & Office Tech to Law Firms? Not For Long

AI Is Changing the Legal Industry

“It has the capacity to reshape the practice of law,” Mr. Villasenor said. Previous waves of automation mostly affected blue-collar jobs in industries like manufacturing, or back-office roles that required many calculations, such as accounting or mortgage processing. 

Rapid developments in AI could pose threats to the type of work performed in white-collar professions, like the practice of law..." - WSJ

Greg's Words

See, I told you so.  One of the most paper-intense business models in the history of print is going to someday soon, be inhabited by Chat Agents.

Imagine ChatGPT attached to the Nexus/Lexus databases.  Every judgment, law, regulation, and legal action is at the disposal of savvy prompt-generating Legal Eagles.

• Roll-playing with AI before a trial.
• Digging up every relevant precedence, ever.
• Determining which jury members are the best to accept and reject.
• And mathematically predict outcomes.

This changes everything.

A quick summary of a WSJ article.  Enjoy.

Key highlights:

• Law firms and in-house legal departments are employing AI tools using GPT-4 technology to handle writing and research tasks, traditionally assigned to entry-level lawyers.
• The AI tools are set to revolutionize white-collar jobs, potentially affecting 44% of legal work, as per a Goldman Sachs report.
• Despite AI's promise, there are concerns about uploading sensitive data to cloud-based products and the opacity of AI software.

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Revolutionizing Copier Service : Harnessing AI Chatbots and AR for Enhanced Customer Experience

Empowering Copier Service, Document Management, and User Support with AI Chatbots

Greg's Words

If Wendy's can train a Chatbot to take drive-through orders, why can't copier OEMs train bots to handle Tier 1,2, and maybe 3-level customer support calls? 

Taking orders, interpreting multiple dialects, accents, and jargon securing correct orders has got to be as challenging as telling an end user how to install a toner cartridge, right?

The notion is far from original as Xerox has been on this path for a few years now(if not longer).  Indeed our little niche may be a laggard on this front as many other service-centric industries are not only exploring but implementing remote, augmented reality, and AI-supported field service teams.

If one of our dealers could build a remote service system, utilizing remote diagnostics, augmented reality lenses, and artificial intelligence, they would be able to sell the solution to service companies all over the world.

Another pipedream, keep selling those toner cartridges.

We grabbed three articles and put them through the AI in the Sky to produce a simple piece outlining the opportunity and current status of AI Chatbots enhancing customer experiences.

Enjoy!