Revolutionizing Copier Service : Harnessing AI Chatbots and AR for Enhanced Customer Experience

Empowering Copier Service, Document Management, and User Support with AI Chatbots

Greg's Words

If Wendy's can train a Chatbot to take drive-through orders, why can't copier OEMs train bots to handle Tier 1,2, and maybe 3-level customer support calls? 

Taking orders, interpreting multiple dialects, accents, and jargon securing correct orders has got to be as challenging as telling an end user how to install a toner cartridge, right?

The notion is far from original as Xerox has been on this path for a few years now(if not longer).  Indeed our little niche may be a laggard on this front as many other service-centric industries are not only exploring but implementing remote, augmented reality, and AI-supported field service teams.

If one of our dealers could build a remote service system, utilizing remote diagnostics, augmented reality lenses, and artificial intelligence, they would be able to sell the solution to service companies all over the world.

Another pipedream, keep selling those toner cartridges.

We grabbed three articles and put them through the AI in the Sky to produce a simple piece outlining the opportunity and current status of AI Chatbots enhancing customer experiences.

Enjoy!

Unveiling Bias: Comparing Headlines and Assessing Editorial Neutrality at the Wall Street Journal

Uncovering the Impact of Loaded Language and Biased Headlines on Journalism's Demise - Insights from the Wall Street Journal

Here are two headlines Illustrating the Downfall of Journalism, from nonother than the Mighty Wall Street Journal -#WSJ #loaded

Real Headlines, May 11, 2023:

1. "Trump Mocks Sexual Abuse Case, Repeats False 2020 Election Claims at CNN Town Hall"

2. "Migrant Influx Overwhelms Southern Border as Title 42 Winds Down"

These use loaded language. For me, there are better and more neutral headline alternatives. Moreover, in light of the movement to regulate AI, who can we trust to be neutral, and unbiased when developing rules and regs for the general use and mass adoption of artificial intelligence?

There is a connection between journalistic standards and artificial intelligence evolution.  These headlines bear this out.

Consider the process involved with developing and publishing headlines.  There is a conscious, human process involved when choosing words - especially when your lifestyle and business model are based on the presentation and usage of WORDS.

Remember, the current AI darling, ChatGPT is a large LANGUAGE model that uses AI to predict the next word based on the previous words and learned models;  every teacher in the history of the world has biases.

The advancements in technology, especially AI, make it mandatory that we as humans hone our now dull skill - critical thinking.

Regardless, these headlines seem posed, positioned, and loaded. Don't take my word for it, I asked the AI In The Sky to analyze both:

#KoinicaMinolta's Sharp Pivot From Profitability: A $800 Million Reversal of Fortune

When financial forecasts take a U-turn: Konica Minolta in the spotlight.

Greg: Please explain in the simplest manner, this content: 

The company expects to breach one of the clauses of financial covenants in syndicated loan agreements due to the revised forecasts. However, they have obtained consent from all relevant financial institutions not to request the company to forfeit the benefit of time due to this breach.

ChatGPT:

In very simple terms:

The company has borrowed money from several banks, and as part of the agreement, they promised to meet certain financial targets. Because of the changes in their financial forecasts, they expect to break that promise.

Greg's Words

 

Sure, an $800 Million net loss is bad.  And yes, adjusting DOWN is very bad.

But is anyone surprised?  

AI Bill of Rights: What is "Algorithmic Discrimination"

Greg's Words

AI Δnαrchy Now

Most of the time, releases like this from the Whitehouse go without notice.  In the current State of Fear being generated by just about every status quo institution, something this administration and the media in general forcefully promote, it is prudent to keep an eye on what is said, even though it will end up on the 'cutting room floor' of AI history.

An AI "Bill of Rights" sounds impressive, patriotic, rebellious, and official.

Of course, it isn't anything near the real Bill of Rights - irony.

The Blueprint for an AI Bill of Rights is a set of five principles and associated practices:

1. Safe and Effective Systems
2. Algorithmic Discrimination Protections
3. Data Privacy
4. Notice and Explanation
5. Human Alternatives, Consideration, and Fallback

I've never heard of "Algorithmic Discrimination" and am curious about "Human Alternatives".

Regardless, I don't see this carrying much water, getting a great deal of traction or otherwise high relevancy of this document.  An interesting, yet out-of-date approach that will end up being nothing more than a footnote in the story of AI Evolution.  

If you feel up to it, read the entire "Bill", here.

We've digested the bill here as a summary for you.  Check it out.

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IBM Announces WatsonX. What is WatsonX?

WatsonX to the Rescue: Transforming Businesses One AI Model at a Time

Greg's Words

For the Enterprise, Big Blue is solidifing its position in the Glass room with their huge application, WatsonX.  

This is not ChatGPT.  It is something the mass market will utilize without knowing. However, it is a IBM's second or third foray into the AI realm, having sold their Watson Health about 15 months ago and will impact all employees at your enterprise level customers ultimately working its way into the supply chain.

Keep an eye on this.  IBM, like most legacy corporations, moves slowly with issues and influences accelerating at the speed of AI. In addition to the technological impacts, large organizations will develop their own way through this stage of business evolution.  They have gravity and push or pull other companies along the transformational path.

Although you may only read about WatsonX, your world will flow around because of applications on this scale.

For enterprises, IBM is cementing its presence in the digital arena with the robust WatsonX application.

This isn't ChatGPT. It's a tool that the mass market will leverage, often unknowingly. IBM is no stranger to AI, having ventured into the realm before with Watson Health, which they sold around 15 months ago. WatsonX will have far-reaching implications, impacting employees across enterprise-level customers and eventually permeating the supply chain.

Keep a close watch on this development. IBM, like many legacy corporations, may move slowly, but the pace of AI-driven changes is swift. Large organizations will navigate this phase of business evolution in their unique ways, exerting their gravitational force on other companies along the transformation journey.

We've put together a summary of three different articles.

Enjoy.

"Hey Hollywood, I Just Made a Seinfeld Episode" - ChatGPT

Opinion | In Hollywood Strike, AI Is Nemesis

Source: The Wall Street Journal

Date: May 5, 2023

"The BBC even commissioned ChatGPT, an AI language model, to create opening monologues for late-night programs affected by the strike. This has sparked indignation..."

Greg's Words

This is just the beginning and it seems almost 'cosmic' with so many influences converging onto this point in time; the fear of covid, remote working, the restructuring of commercial real estate, artificial intelligence's impact on knowledge workers, and now a strike by a vulnerable segment of the job market, writers. Bad timing.

It doesn't take much to favorably compare the most rudimentary content created by ChatGPT with newscasting, copywriting, and scriptwriting.  The AI does well enough without much prompt engineering - give the controls to directors and watch the number of soap operas, sitcoms, and nightly talk shows quadruple overnight.  With less cost and just as much revenue.

AI doesn't get rid of people, it eliminates rote and mundane processes like creating a treatment, an outline for a show, and creating a script.

So I tried it, with a little help from the AI in the Sky:

"You are a Hollywood writer with decades of experience writing sitcoms for TV.  Put together a treatment and the first two acts of a Siendeld show where the characters witness a UFO landing, a job loss, and meeting the most beautiful woman in New York City.  Provide the storyline, scene description, and script."

In less than a minute:

Treatment:

In this special episode of Seinfeld, the four main characters - Jerry, George, Elaine, and Kramer - each experience a close encounter with a UFO landing in Central Park, causing all of their lives to change in unexpected ways. Jerry loses a job opportunity, George loses his job, Elaine meets the most beautiful woman in New York City, and Kramer becomes obsessed with the UFO phenomenon. Through their witty banter and clever situational comedy, the gang comes together to navigate these strange events.

Act 1:

Scene 1: Jerry's apartment

OpenAI's ChatGPT Predicts Potential Apocalyptic Scenarios

In an interesting twist, OpenAI's ChatGPT, an AI language model, shared its own predictions on potential apocalyptic scenarios for humanity. 

Greg's Words

Everybody is talking about how AI is going to destroy humanity when it is more likely humanity will destroy humanity.

Heavy hitters in the realm of science, business and AI log in with views on our demise.  Even the AI Wonderboy-de-jour chips in.

Check out our quick take on the end of the world as we know it.

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Key highlights:

• Tech leaders, including Elon Musk, express concerns over AI's rapid development and potential negative impacts.
• Astrophysicist Neil deGrasse Tyson warns of the potential "nail in the coffin" for the internet due to AI-generated fakes.
• ChatGPT shares four potential apocalyptic scenarios resulting from various threats to humanity.

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