"Managed print services is the active management and optimization of document output devices and related business processes." - MPSA, 2010
DOTC
Reflection -
This was a very difficult task. One which Joe and Matt struggle with for months. A task that created a lot of dynamics within the MPSA Board.
Joe and Matt came through and the board unanimously(yes, including me) approved.
I like that the definition can be applied to both MPS provider and a self-implemented MPS engagement, like Nationwide Insurance.
It's a good base, a solid foundation to build upon. And something easily Incorporated into multiple MPS talk-tracks for your prospects and clients.
Good Form!
PRESS RELEASE:
New MPS definition helps end-users and providers standardize services, expectations
Mount Laurel, NJ – July 8, 2010 – As the managed print services juggernaut rolls on to its projected $60 billion market size by 2013, one thing has been missing – a definition of this amazing segment. Just what exactly do we mean by “managed print services”?
Background: The Emergence of Managed Print Services
Over the past 10 years, the traditional copier and printer industries have converged, especially with the introduction of multifunction peripherals (MFPs). With the blending of these two hardware-focused industry segments, their products became commoditized.
At the same time, users need more help managing their output devices, so a managed services approach to output emerged.
Managed print services (MPS) grew as a business model revolving around servicing end-users’ output needs, not focused on a specific hardware manufacturer. The true MPS provider is a new breed: vendor agnostic and customer-focused.
Ultimately they are paid for their consulting value, in addition to the tangible products that fulfill the consultation.
Defining a New Business Model
Until now, MPS has gone undefined, but thanks to the efforts of the Managed Print Services Association (MPSA), the market (worth over $25 billion globally) has a focus.
According to the MPSA, "Managed print services is the active management and optimization of document output devices and related business processes."
