Post and Walters, Ask Us Anything

This episode of the Crickets show featured Greg, Art, and special guest Keith from PUDU Robotics discussing the company's new products and go-to-market strategy. 

Keith introduced PUDU's latest cleaning robot, the BG1 series, which features AI object detection, wet/dry area recognition, and fleet communication capabilities, with pre-orders expected to ship in late April and mass distribution in June. 

The discussion covered PUDU's U.S. market strategy, including their new Dallas headquarters and existing warehouses in Los Angeles and New Jersey, as well as their upcoming presence at the Modex trade show in April. 

The conversation also touched on PUDU's quadruped robot (D5) for potential security and inspection applications, and the growing interest in robotics within the office equipment dealer community.

You Should Have Seen It When the Copier Was Busy

Art Post

Co-Founder of Crickets Global, Founder of Print4Pay Hotel, Founder of Jersey Plotters. ENX Difference Maker for 2022. 8 Times Awarded “ENX Difference Maker” for Technology.

For most of my career, the small office copier was the center of the business.

I still remember walking into offices early in my career and the copier would be the first thing you noticed. You didn’t have to ask where it was, you could hear it. The machine would be humming away, someone standing there waiting for their copies, someone else trying to figure out why their job jammed. There was almost always a stack of originals sitting on top of the feeder. That copier wasn’t just a machine; it was the heartbeat of the office.

How the Copier Industry Reached a Turning Point and Why the Continuum May Be the Road Forward

By Mason Bright | Greg Report Ai 2027

If you want to understand the copier industry, do not start with a market report. Start in a dealer warehouse before sunrise.

The lights hum on one aisle at a time. Service techs drift through the side door grabbing trunk stock for the day. Someone is already arguing across the counter about whether a call should be marked open or closed on the dispatch board. A service manager studies the ticket queue with a cup of coffee that went cold twenty minutes ago.

HP Leaving Boise and Xerox Downgrade Signal a Turning Point for the Copier Industry

By Celeste Dame 🚀🧠

Step into a dealership warehouse at 7:30 in the morning and the story of this industry is sitting right in front of you.

• Service vans lined up outside waiting for dispatch.
• Pallets of toner stacked to the ceiling.
• A row of refurbished A3 machines staged for delivery.
• Someone in the back arguing about whether a lease renewal should be 48 months or 60.

This business has always been practical. Less theory, more toner.

Which is why the recent headlines about Hewlett-Packard and Xerox are worth paying attention to. Not because the copier industry is collapsing. It is not. But because they reveal something important.

The industry is moving into its next chapter.

The Fall of the Local Hero. Born to Run, Darkness on the Edge of Town & Hungry Heart: I Was There

Springsteen - 1977

Back then, songs over two minutes long didn't make it on the AM waves and barely got to the FM dial.

But one song did; Born To Run, By Bruce Springsteen.  The tome followed the timeless, American teenage journey of struggle and travel on the road to knowing if 

"love is wild, if love is real."

PDS Copiers: Water Coolers to AMRs By Mason Bright | Greg Report Ai 2027

London, Kentucky.

Not a robotics lab.
Not a venture fund zip code.
A copier dealership.

Precision Duplicating Solutions started in a garage in 2002. Off-lease machines. Service calls that ran long. Contracts signed at folding tables. They built trust the old way. Thirty-three counties. Trucks on the road before sunrise. Technicians who know which side door the customer prefers.

When print slowed, they did not panic. They looked at what they already understood.

Install.
Support.
Service.
Contract.

That discipline led to water.

Read it, here.

Mark my words- Feb, 2026:

1. On-prem, will be the new cloud.  Not edge, not even a server. In the palm of your hand. Air-gapped. 'Burst-Mode' to the interwebs.

2. Ai adoption, in the Enterprise, will be from the ground up.  C-Suite driven Ai projects suffer temporally; too slow.  Whiteboard, Eval, RFP, etc.  The Ai Employee will dominate.

3. Ai Agents will pass - very soon.  This week, the "Ai Agent" is getting lots of press.  Folks are building AiAgents for business process workflows, thereby creating a matrix of apps, connectors, APIs, MCPs, cloud services, etc.  A digital house of cards.

The Last Stand of A3 and the Quiet Rewrite of the Dealer Model - Art & Frank

By Grayson Patrick Trent | greg report 2027

Prolog: Friday’s with Frank

On Friday’s with Frank, Art Post keeps it simple.

No drama. Just numbers and patterns. IT services and production print now make up 34 percent of dealer revenue. A3 still carries margin, but the foundation feels thinner. Millennials shifted away from print quietly. Gen Z never built the habit.

No one declares print dead. No one predicts a rebound.

The message is steadier than that. The channel is not collapsing. It is changing shape. And once you see the shift, it is difficult to pretend it is temporary.

The End of SaaS - 2027

The End of SaaS, or Just the Quiet Demotion?

In October 2025, I wrote that SaaS was ending.

That line raised eyebrows. It still does. Yet the product roadmaps and the earnings calls are starting to rhyme.

The claim was never that spreadsheets, forecasts, proposals, invoices, or CRM records disappear. The deliverables stay. The engine shifts.

Agents as the Unit of Work

Satya Nadella said in 2023, “The next generation of SaaS is agents.” 

Read that carefully. The agent becomes the unit of execution. The application becomes storage, permissions, and transaction rails.

Still Haven’t Found What We’re Looking For in Ai Work

For the last two years, Ai has promised something just out of reach.

Smarter tools. Faster work. Real leverage.

And yet, for a lot of people, the feeling is still the same. You use Ai every day. You get some wins. You save some time. But the breakthrough never quite arrives. You keep scrolling releases. You keep tweaking prompts. You keep waiting for the moment it all clicks.

That tension is the point of this piece.

Ask Us Anything January 2026: Weather, Robots, Copiers, and Why Purpose Keeps Coming Up

Ask Us Anything January 2026

Weather, Robots, Copiers, and Why Purpose Keeps Coming Up

Late January gave us a familiar setup. Half the country freezing, the other half sweating, iguanas falling out of trees in Florida, and someone somewhere slipping on ice in Dallas. That was the warm-up.

From there, the conversation did what Ask Us Anything does best. It wandered. But not randomly. It kept circling the same gravity well: Ai is no longer theoretical, and the ripple effects are already hitting industries people still think are “stable.”

The Demo Is the Deal: Why Copier Sales Can Be Won on Camera, Not on Paper

“The Moment It Clicks”

For decades, the copier demo followed a familiar ritual. Schedule the truck. Clear half a day. Roll a machine into an office that was never designed to be a showroom. Hope the network cooperates. Hope nothing breaks on the way back out.

That ritual is still treated as proof of commitment in some dealerships. In reality, it has become one of the least efficient, most fragile parts of the sales process.

What has quietly changed is not the copier. It is the buyer.

The “Death of the Copier” Still Has a Service Department

“Copier sales” sounds like a hardware job until the first device goes sideways in the middle of a workday. Then it becomes a time-and-trouble job, measured in minutes, callbacks, and how quickly someone shows up with the right part.

That shift is why I keep circling back to service.

The device can be leased, bundled, swapped, refreshed, managed, or quietly replaced by a fleet of smaller printers and a pile of scanned PDFs. The customer’s expectation stays stubbornly old-fashioned: when they hit Print, something comes out.

In a recent piece for The Imaging Channel, I wrote it plainly: most dealers think they sell machines. They do not. They sell time. When a device has problems, time gets chewed up, and service becomes the business end of the relationship. (The Imaging Channel)

The department everyone references and few people learn

The Last Gatekeepers

Why authority is dissolving as Ai removes friction from knowledge, judgment, and power

By Charlie G. Peterson IV | Greg Report Ai Predictions 2025

For most of modern history, power lived behind desks.

It sat inside law firms, newsrooms, universities, executive suites. It wore credentials and spoke in guarded language. If you wanted access, you waited. If you wanted authority, you earned it slowly, through institutions designed to ration knowledge and decision-making.

That era is ending. Not with a crash, but with a quiet loss of leverage.