Managed Print Services 2007 to 2022: That Was Then, This Is Now

The managed print services (MPS) renaissance of 2022 rolls on, and it got me thinking: What’s the difference between then and now?

Let’s compare, shall we?

2007 – That Was Then

OEMs – Believe it or not, few OEMs had viable MPS practices, departments, or divisions.  If an idea did not perpetuate or drag copier devices with the sale, it was not considered.

Supplies – This sector asserted to have been in managed print services for 20 years, which of course was impossible.  This claim was an indicator of how the industry was going to equate MPS with selling supplies.

Dealers – Resellers were dubious and at times hostile to the concept of managed print services. The first rule of MPS was “reduce the cost of print,” which quickly translated into lower revenue. More importantly, MPS negatively impacted the golden goose – service revenue.  A sales mantra was, “We can reduce the costs associated with your print by 30%.” Who in their right mind would knowingly reduce revenue by 30%?

Read the rest, here.