Send the Scanner, Not the Staff

You know the walk. Print. Stand up. Cross the floor. Wait at the device. Shuffle pages. Walk back. Do it again because a page jammed or the wrong tray fed. Multiply by an office. Multiply by a day. That is lost margin with a badge on it.

Here is the pitch in one line. Put the capture to work where the work lives. Roll a scanner to the desk, the counter, the bay. Scan once, name right, route right, and be done. Dealers win because this looks like everything you already do, only on wheels. Clients win because people stop burning minutes on errands and start closing the loop at the point of need.

Production print stole headlines last week. Good. The heat on show floors tells you something real is moving. The same current is running through front offices and service counters. Paper is not gone. It has shifted shape. Receipts. IDs. Insurance cards. Repair orders. Contracts that still need wet ink. The traffic pattern is the problem, not the paper. Fix the pattern.

Open Standards for Office Robots: Lessons from Copier APIs

By Gabriela

Every closed console starts the same way: protection disguised as precision. Copier manufacturers built walls around their panels to guard reliability, security, and brand identity. For years, it worked. Then those same walls slowed progress. Integrations broke. Developers left. Dealers learned to live in translation between machines that refused to speak.

Now the robots are coming. And the question repeats: will we make the same mistake?

Post Walters: The Friday That Changed the Conversation based on Oct24

Friday nights in this business used to mean two things: catching up on service tickets and cracking open a bourbon. This one started the same way. Then Art, John, and Dion sat down, and by the time the hour was up, the whole copier world felt like it had tilted a few degrees toward the future.

We started with the usual;

Print United news, production sales, and who sold what on the show floor. 

But somewhere between Ricoh’s Android panels and Sharp’s rebranded Fujis, the talk got real. The old guard is still chasing speed, volume, and print quality while the next generation is talking open standards, autonomous systems, and robots that learn from service logs.