“It has the capacity to reshape the practice of law,” Mr. Villasenor said. Previous waves of automation mostly affected blue-collar jobs in industries like manufacturing, or back-office roles that required many calculations, such as accounting or mortgage processing.
Rapid developments in AI could pose threats to the type of work performed in white-collar professions, like the practice of law..." - WSJ
Greg's Words
See, I told you so. One of the most paper-intense business models in the history of print is going to someday soon, be inhabited by Chat Agents.
Imagine ChatGPT attached to the Nexus/Lexus databases. Every judgment, law, regulation, and legal action is at the disposal of savvy prompt-generating Legal Eagles.
Roll-playing with AI before a trial.
Digging up every relevant precedence, ever.
Determining which jury members are the best to accept and reject.
And mathematically predict outcomes.
This changes everything.
A quick summary of a WSJ article. Enjoy.
Key highlights:
Law firms and in-house legal departments are employing AI tools using GPT-4 technology to handle writing and research tasks, traditionally assigned to entry-level lawyers.
The AI tools are set to revolutionize white-collar jobs, potentially affecting 44% of legal work, as per a Goldman Sachs report.
Despite AI's promise, there are concerns about uploading sensitive data to cloud-based products and the opacity of AI software.
Empowering Copier Service, Document Management, and User Support with AI Chatbots
Greg's Words
If Wendy's can train a Chatbot to take drive-through orders, why can't copier OEMs train bots to handle Tier 1,2, and maybe 3-level customer support calls?
Taking orders, interpreting multiple dialects, accents, and jargon securing correct orders has got to be as challenging as telling an end user how to install a toner cartridge, right?
The notion is far from original as Xerox has been on this path for a few years now(if not longer). Indeed our little niche may be a laggard on this front as many other service-centric industries are not only exploring but implementing remote, augmented reality, and AI-supported field service teams.
If one of our dealers could build a remote service system, utilizing remote diagnostics, augmented reality lenses, and artificial intelligence, they would be able to sell the solution to service companies all over the world.
Another pipedream, keep selling those toner cartridges.
We grabbed three articles and put them through the AI in the Sky to produce a simple piece outlining the opportunity and current status of AI Chatbots enhancing customer experiences.
