Are You Selling Copiers & Office Tech to Law Firms? Not For Long

AI Is Changing the Legal Industry

“It has the capacity to reshape the practice of law,” Mr. Villasenor said. Previous waves of automation mostly affected blue-collar jobs in industries like manufacturing, or back-office roles that required many calculations, such as accounting or mortgage processing. 

Rapid developments in AI could pose threats to the type of work performed in white-collar professions, like the practice of law..." - WSJ

Greg's Words

See, I told you so.  One of the most paper-intense business models in the history of print is going to someday soon, be inhabited by Chat Agents.

Imagine ChatGPT attached to the Nexus/Lexus databases.  Every judgment, law, regulation, and legal action is at the disposal of savvy prompt-generating Legal Eagles.

• Roll-playing with AI before a trial.
• Digging up every relevant precedence, ever.
• Determining which jury members are the best to accept and reject.
• And mathematically predict outcomes.

This changes everything.

A quick summary of a WSJ article.  Enjoy.

Key highlights:

• Law firms and in-house legal departments are employing AI tools using GPT-4 technology to handle writing and research tasks, traditionally assigned to entry-level lawyers.
• The AI tools are set to revolutionize white-collar jobs, potentially affecting 44% of legal work, as per a Goldman Sachs report.
• Despite AI's promise, there are concerns about uploading sensitive data to cloud-based products and the opacity of AI software.

_________

Revolutionizing Copier Service : Harnessing AI Chatbots and AR for Enhanced Customer Experience

Empowering Copier Service, Document Management, and User Support with AI Chatbots

Greg's Words

If Wendy's can train a Chatbot to take drive-through orders, why can't copier OEMs train bots to handle Tier 1,2, and maybe 3-level customer support calls? 

Taking orders, interpreting multiple dialects, accents, and jargon securing correct orders has got to be as challenging as telling an end user how to install a toner cartridge, right?

The notion is far from original as Xerox has been on this path for a few years now(if not longer).  Indeed our little niche may be a laggard on this front as many other service-centric industries are not only exploring but implementing remote, augmented reality, and AI-supported field service teams.

If one of our dealers could build a remote service system, utilizing remote diagnostics, augmented reality lenses, and artificial intelligence, they would be able to sell the solution to service companies all over the world.

Another pipedream, keep selling those toner cartridges.

We grabbed three articles and put them through the AI in the Sky to produce a simple piece outlining the opportunity and current status of AI Chatbots enhancing customer experiences.

Enjoy!

Unveiling Bias: Comparing Headlines and Assessing Editorial Neutrality at the Wall Street Journal

Uncovering the Impact of Loaded Language and Biased Headlines on Journalism's Demise - Insights from the Wall Street Journal

Here are two headlines Illustrating the Downfall of Journalism, from nonother than the Mighty Wall Street Journal -#WSJ #loaded

Real Headlines, May 11, 2023:

1. "Trump Mocks Sexual Abuse Case, Repeats False 2020 Election Claims at CNN Town Hall"

2. "Migrant Influx Overwhelms Southern Border as Title 42 Winds Down"

These use loaded language. For me, there are better and more neutral headline alternatives. Moreover, in light of the movement to regulate AI, who can we trust to be neutral, and unbiased when developing rules and regs for the general use and mass adoption of artificial intelligence?

There is a connection between journalistic standards and artificial intelligence evolution.  These headlines bear this out.

Consider the process involved with developing and publishing headlines.  There is a conscious, human process involved when choosing words - especially when your lifestyle and business model are based on the presentation and usage of WORDS.

Remember, the current AI darling, ChatGPT is a large LANGUAGE model that uses AI to predict the next word based on the previous words and learned models;  every teacher in the history of the world has biases.

The advancements in technology, especially AI, make it mandatory that we as humans hone our now dull skill - critical thinking.

Regardless, these headlines seem posed, positioned, and loaded. Don't take my word for it, I asked the AI In The Sky to analyze both: