The Rise of Generative AI: A Potential Tens of Billions of Dollars in Revenue Opportunity

Summary:

• Generative AI is the latest hot thing in tech, promising a lucrative new revenue stream for semiconductor makers.
• The technology has reached an inflection point, triggering a sense of urgency among enterprises around the world to develop and deploy AI strategies.
• Companies such as Nvidia, Intel, and AMD are investing heavily in generative AI, with analysts estimating tens of billions of dollars in net annual sales if widely adopted.

The tech world is abuzz with talk about the latest hot thing in artificial intelligence (AI): text-generation tools that require massive computing power to run. These tools, also known as generative AI, have the potential to generate real-sounding responses with minimal prompting, and they're attracting billions of dollars in investments from companies such as Microsoft, Google, and Nvidia.

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Introducing Charlie: The AI-Powered Virtual Agent Revolutionizing the Home-Repair Insurance Business

Meet Charlie, the virtual assistant who's changing the game for sales agents and customers alike.

"She can answer 11,400 calls a day, route them to the appropriate departments, process claims, and schedule repair appointments. She can even whisper in agents' ears whether a customer is eligible for certain coverage plans and type on agents' screens why the customer is calling."

If you've ever worked in sales, you know that delivering world-class customer service is like creating a masterpiece. It requires careful planning, attention to detail, and the ability to anticipate what will trigger your customers' interest and trust. For Johnathan Bragg, one of the top-performing sales agents at HomeServe USA, selling home-repair insurance is no different.

"I don't just say stuff and read scripts," said Bragg. "I listen to everybody, whoever you are, and I retain what it is that makes that person interested. I can get just about anybody to buy anything."

IDC's Recommendations for Improving Software Development on a Limited Budget

As an IT leader, are you struggling to make significant changes in your organization's software development lifecycle with limited budgets? According to IDC, there are several ways to improve the software development process with small investments that can create enough leverage to make real changes happen. 

Here are three key takeaways from IDC's recommendations: