The theme of the 2010 North American MPS Conference was "Change".
Change is pretty certain and if you've been in the MPS arena for the last three years, you have sure seen a lot of it.
For me it looks like we have settled into a good understanding of the first 2 stages of MPS Adaption: Control and Optimize.
There is a huge amount of business and profit nestled into both stages, but I wonder if we are forgetting this is only the beginning.
It is really no surprise that Stage 3 is turning out to be a bit tricky for some to get their minds around.
Indeed, the easiest application of this stage,
Enhance the Business process, is traditional EDM packages. If you know the difference between and performed both a document-flow and work-flow analysis, you are waist-deep into EDM/The Third Stage.
In my humble opinion, if all we do is provide supplies and equipment management services, we are not reaching the full, MPS potential.
This is one reason I reject the typical "assessment" - it is mostly, usually, simply an inventory of equipment and a recording of static data around the fleet.
The simple stuff.
What really frosts my fritters is the fact that almost every assessment is, or should be, a business process survey - but most don't see it that way.
The assessment is the cornerstone of every MPS engagement. All too often the engagement starts and STOPS with the assessment.
Don't be afraid of Business Process Optimization, you are probably already walking right by it, during every site assessment you perform.
The Managed Print Services Association (MPSA) is proud to announce the winners of the 2010 MPS Leadership Awards. Of the 60 different submissions across 53 different organizations in 12 different countries, the MPSA found quite considerable leadership and innovative thinking from all of the submissions.
