About Greg and the Book
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About Greg_Walters - Updated, 2/2019
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The DOTC Book
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About Greg_Walters - Updated, 2/2019
The DOTC Book
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Wednesday, October 22, 2025
The Last Tail: How Robots Replace the Copier Model
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by Mason Bright For fifty years, the office technology channel has lived on the same rhythm. Quote. Lease. Deliver. Service. Renew. Every co...
Tuesday, October 21, 2025
The Dealer Network That Taught Robots to Work
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by Mason Bright By the time most industries notice their decline, the ground has already shifted. The copier channel is lucky. It still has...
Sunday, October 19, 2025
Robots to the Channel, Channel to Robots
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By Mason Bright The numbers do not lie. Print volumes fall each quarter. Managed IT helped but never replaced pages. Water and VoIP filled ...
Friday, October 17, 2025
Are We Experiencing a Convergence or ‘The’ Convergence? 2025 Version
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By Greg Walters In 2013 I wrote about convergence as a meeting of formerly distinct domains. Now, in 2025, that framing feels quaint. The q...
Thursday, October 9, 2025
CricketsUS - Bringing Robots to the Channel and the Channel to Robots.
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Monday, September 22, 2025
Robots in the Office: We’ve Seen This Before
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Back in the 1980s, Xerox built an empire on a simple formula. Sell the machine at thin margins, but lock in every cartridge, drum, and servi...
Wednesday, September 17, 2025
You’re Not Selling a Machine. You’re Selling Time.
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When I started in this business, I thought I was selling copiers. Machines. Toner. Maybe a contract or two. The truth didn’t hit me until...
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