About Greg and the Book

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Friday, May 23, 2025

Beyond Toner and Paper: How Dealers Can Pivot from Copiers to Humanoid Robotics

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When service departments run dry of techs dealers are training foot-tall robots with private LLM brains to clear jams, swap toner and delive...
Wednesday, May 21, 2025

Ricoh’s Fairyland Problem: When Growth Isn’t Progress

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Inspired by Ray Staszak’s “End of the Day with Ray” Ricoh’s digital services playbook looks strong on the surface, but weak margins, unclear...
Monday, May 19, 2025

The Rep Who Never Sleeps: Why Custom GPTs Are the New Sales Team

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The best reps in the world are no longer solo. They are building custom GPTs trained to match their voice and scale their presence. Promptin...
Tuesday, May 13, 2025

Dex Imaging, LLC v. Impact Networking Ohio, LLC and Kenneth Vanden Haute: A Non-Compete Showdown in Northern Ohio

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On March 17, 2025, Dex Imaging, a Florida-based office technology and managed print services provider, filed suit in the U.S. District Court...

If You’re Still Quoting by PDF, You’re Already Behind - Inspiration from the Year 2013

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By Greg Walters The convergence wasn’t a future event. It wasn’t even a prediction. It was a condition. And it’s here, embedded in systems y...
Sunday, May 11, 2025

New to Copier Sales: The Curse of the Verbal Close

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Every single salesperson you’ve known, met, or will ever meet has been struck with the curse of the verbal close. At first, you don’t see it...
Friday, May 9, 2025

Why the Copier Dealer Channel Is Built to Power the Humanoid Revolution

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I'll say it: "the humanoid robots aren’t coming. They’re here ."  And someone’s going to need to roll up their sleeves and get...